Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at jayrosebel@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs for standard returns unless otherwise stated. If your item arrived damaged, defective, or incorrect due to an error on our part, please contact us so we can evaluate the issue and make it right.

You can always contact us with return questions at jayrosebel@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective or damaged, or if you receive the wrong item. Please include your order information and, when applicable, photos showing the issue so we can evaluate it and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including custom or personalized products, gift cards, and other items identified as final sale at the time of purchase. Please contact us if you have questions about whether a particular item is eligible for return.

Sale or clearance items marked final sale cannot be returned.

Exchanges

The fastest way to receive a different item is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, as required by applicable law. Returned items must meet the applicable return requirements described above, except where otherwise required by law.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we've approved your return and you have not received your refund, please contact us at jayrosebel@gmail.com.